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How do I order Examiner? |
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What methods of payments do you accept? |
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How soon will I receive my Examiner CD if I send a certified cheque to you? |
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What information is important when placing an order? |
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How can I tell if my order was processed? |
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What do I do if I received a declined message after ordering? |
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Is my credit card information safe? |
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What do I do if I don’t agree with what has been charged to my credit card? |
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What if I decide that I don't want the software I downloaded? |
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How can I get a refund or exchange for my product? |
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How can I pay for my product? |
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Will CBT Vision issue Pro Forma Invoices? |
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How can I redeem a certificate? |
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Will I be issued a receipt for my order? |
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How do I download my product? |
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What browsers do you support? |
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Forgot Password? |
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What is the Vbox client or RTAcgi.exe or Installer.exe and why do I need it? |
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What do I do if my Internet connection breaks during the download process? |
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What if I have to interrupt the download process? |
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Why should I backup the license sent with the software I downloaded? |
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Can I use a third-party download manager to download the software? |
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My browser does not support Java-script or I get errors when I click the download link on the Web Page. |
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What if I do not backup my information? How do I re-download the Installer.exe a.k.a. RTAcgi.exe? |
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What happens once the download is complete? |
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What if I decide that I don't want the software I downloaded? |
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Still have questions? |
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Now that I’ve downloaded or received my Examiner, how do I install it? |
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Now that I’ve received my Examiner CD-ROM media, how do I install it? |
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What do you mean by activate the product? |
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I have purchased more than one product, yet I’ve received only one CD. Is this normal? |
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I’ve downloaded one of your products, now I can’t find the installation file. What do I do? |
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Now that I have downloaded the installation file for a product can I rename it? |
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I’ve downloaded and installed one of your products. How do I start it? |
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Can I print out questions, answers and explanations from my test? |
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What are the system requirements for Examiner and Practically Real? |
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Can I enlarge the fonts that are used by Examiner or Practically Real? |
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What type of questions will the your mentors answer? |
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How long will I be able to ask a mentor questions? |
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How do I contact a mentor? |
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Exam Pass Guarantee |
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Who can be considered the registered user of the software? |
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Are any of your products available in languages other than English? |
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Why should I back up the license sent with the software I downloaded? |
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How can I find out when or if a test simulation for a particular exam will be released? |
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Is there a way to request additional features or improvements to your products? |
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What are the shipping charges? |
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| How do I order Examiner? |
Ordering of Examiner can be by electronic software download (ESD), or a CD-ROM containing the software can be ordered at http://www.cbtvision.com/productcat.asp Examiner is also available in selected retail outlets.
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| What methods of payments do you accept? |
Credit card payment is accepted and the order is processed via our secure web site. If you do not have a credit card, send a Certified Cheque or Money Order including clearly written request of items, complete mailing address and, Shipping & Handling charge of ($15) for the shipment of a CD to:
CBT Vision Inc.
9011 Leslie Street, Suite 303
Richmond Hill, Ontario
Canada L4B 3B6 |
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| How soon will I receive my Examiner CD if I send a certified cheque to you? |
| Once we receive your certified cheque, request of items and your complete mailing address, your Examiner CD will be shipped to you the next business day. |
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| What information is important when placing an order? |
- In the Login Form, User Account information needs to be completed since this is the only person who can obtain assistance regarding the purchased Examiner.
- The Bill-To area information is completed if a different person/ organization is paying for the Examiner. The Bill-To area is used for credit card verification and this information must be exactly as it appears on the credit card statement.
- NO EXCHANGES OR REFUNDS will be issued once you have downloaded or purchased the CD-ROM media Examiner.
- A valid email address is required for either the download or CD option because it will be used to send you confirmation of your order, shortly after your order has been approved.
- A valid credit card is required when placing an order online for any CBT Vision product. You will immediately be alerted if your credit card is accepted.
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| How can I tell if my order was processed? |
| An automatic confirmation will be sent to the email address you have provided with your order. This email confirms that the order has been processed successfully. |
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| What do I do if I received a declined message after ordering? |
| When you receive a declined message from us, the order may have passed the bank's security and failed security processing on our Web site. Be assured your credit card has not been charged as the transaction has been declined. In this event you will need to contact your credit card company and verify your limit. If there are sufficient funds then try again to place the order and ensure the information in the billing section matches exactly the same information as it appears on your credit card statement. Should you still receive a declined message please contact 1-800-459-3971 for download purchase or 1-800-297-9482 for CD purchase or email us at:info@cbtvision.com. |
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| Is my credit card information safe? |
| Absolutely. We consider the security of our customer information to be a high priority and have taken the necessary steps to guarantee it. |
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| What do I do if I don’t agree with what has been charged to my credit card? |
| If the charges for your product were billed to your card more than once or if you feel that the charges on your card that relate to the purchase of our product are in error, please contact customer service at 1-800-459-3971. |
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| What if I decide that I don't want the software I downloaded? |
Once you have downloaded the software, there is no refund or exchange policy. Please make sure that the product you are about to download is actually the product that you need and want to download.
Note: Software download products are subject to the Terms and Conditions. |
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| How can I get a refund or exchange for my product? |
Apart from our Exam Pass Guarantee* we don’t have a refund or exchange policy for products that you have ordered. Please make sure that the product you are about to order is actually the product that you need and want to order. If you have any questions regarding the nature or content of any of our products, we will be happy to answer your questions. Just contact us.
*See website www.cbtvision.com for details |
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| How can I pay for my product? |
The Examiner and Practically Real products are available for purchase from their respective Product Catalog pages; simply click on the delivery method you wish to use under the "Purchase" tab to begin the purchasing procedure.
Electronic software download product or CD-ROM media may be purchased by creditcard only through our secured web site. For other methods of payments please refer to "What methods of payments do you accept?" |
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| Will CBT Vision issue Pro Forma Invoices? |
| We realize that accounting departments in certain companies require a pro forma invoice before they issue a check. This is used to confirm the precise amount of the intended purchase. You can contact us to obtain a pro forma invoice. We will issue it to you by fax or email. |
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| How can I redeem a certificate? |
| CBT Vision may from time to time arrange with individuals and institutions to issue certificates of product. We encourage you to read the terms and conditions printed on your particular certificate to determine how your certificate should be used and when it may expire. |
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| Will I be issued a receipt for my order? |
If you purchase your product online you will be emailed a receipt at the email address you have provided to us during the ordering and installation process.
In the case of downloading, once the product has been successfully downloaded, you will receive a "Thank-you" screen. A virtual "Packing Slip" is available by clicking on the "View" button. |
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| How do I download my product? |
| You can start the process by clicking here. Simply click on the download link next to the product list on the catalog page. |
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| What browsers do you support? |
Netscape 4.7.x or higher
IE 4.01 Service Pack 2 through IE 5.5 SP1 or higher
Please note that beta versions of browsers are not supported. |
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| Forgot Password? |
| If you don't remember your password, click here to have your password emailed to you. |
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| What is the Vbox client or RTAcgi.exe or Installer.exe and why do I need it? |
| The Vbox client is the helper application that you will download with your first purchase of downloadable software. This application assists in downloading and decrypting your final product. This first time download is about 744 kilobytes in size. |
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| What do I do if my Internet connection breaks during the download process? |
| Reconnect to the Internet and click on the Resume download icon on your desktop. Your download will pick up where it left off. |
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| What if I have to interrupt the download process? |
First, let it be noted that the installation files that we make available for download are, without exception, .exe files. If you find that you’ve downloaded any other type of file, keep your browser open, shut down any other programs running and attempt to download the file again.
The same strategy (repeating the download as outlined above) should be attempted if your system reports that the file you have just downloaded is corrupt.
Note: Download Managers are utilities that are used to speed up the download of a product over the internet. Unfortunately, these can be used only on static files or files that do not change all the time. Since our downloads contain individual licensing information they are dynamically created in real-time. Due to this, downloads using download managers may result in corrupt downloads. If you are experiencing a problem downloading your software and you are using a download manager, you should turn it off or close it until you can successfully download your purchased software. |
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| Why should I backup the license sent with the software I downloaded? |
| In the event of a hard drive crash, you will want to be able to download and re-install the product. On the "Thank-you" screen is a recommendation to backup the license. By saving the license to a floppy, you will be able to download and re-install the product again in the event of a loss such as a hard drive crash. Unless otherwise stated, your license should allow for one additional re-installation. |
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| Can I use a third-party download manager to download the software? |
| No. We have our own download manager that manages the download of the software. Please read our troubleshooting section for more information. |
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| My browser does not support Java-script or I get errors when I click the download link on the Web Page. |
Please contact technical support at cbt-support@portablestore.com or call 1-800-459-3971. Support is available 9 a.m. - 5 p.m. EST Monday through Friday. You can try the following:
- If browser scripting is turned off, please turn it on and refresh the page.
- Try upgrading your browser to one that supports JavaScript.Most new browsers support scripts.
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| What if I do not backup my information? How do I re-download the Installer.exe a.k.a. RTAcgi.exe? |
After you have placed a successful order, we save enough information so if you do not backup or if you wish to download your product at a later time you can do so. Please follow these instructions:
Point your browser to http://www.portablestore.com/cbtvision
- Click on the Log In button, when the Log In screen appears, enter in your email address and password.
- Select Order History.
- Click on the OrderID that is currently displayed on your receipt page.
- Make sure the product you would like to activate or download is listed.
- On the receipt page click on the Download link.
If your Internet connection is broken for any reason, reconnect and click on the "Resume Download" icon on your desktop. Your download will pick-up where it left off.
If you need to pause/terminate the download, click on the "Finish Later" button on the download screen. You can either "Save" the link to your desktop to complete the download at any time or simply click "Resume" on the download screen when you are ready to begin the download again.
If you have technical issues with the download, please contact technical support at cbt-support@portablestore.com or call 1-800-459-3971. Support is available 9 a.m. - 5 p.m. EST Monday through Friday.
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| What happens once the download is complete? |
Once the download is complete you will see a "Thank-you" screen. Click on the "Launch" button in the lower right hand corner of this screen. This will automatically start the installation process for your new software. At that time, you will be able to save it to any location you like.
If you downloaded two products at the same time, the "Launch" button will be grayed out. Click on the "Exit" button. Go to C:\Program Files\Common Files\Vbox\Installers and find the product file you want to install. Open the file and double click on "Setup.exe" application file. Once the installation is complete, you can repeat the process for another newly downloaded product. |
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| What if I decide that I don't want the software I downloaded? |
Once you have downloaded the software, there is no refund or exchange policy. Please make sure that the product you are about to download is actually the product that you need and want to download.
Note: The software download products are subject to the Terms and Conditions. |
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| Still have questions? |
| If you are still encountering some difficulty while downloading software, take a moment to read our Troubleshooting Tips |
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| Now that I’ve downloaded or received my Examiner, how do I install it? |
Once the download is complete you will see a "Thank-you" screen. Click on the "Launch" button in the lower right hand corner of this screen. This will automatically start the installation process for your new software. At that time, you will be able to save it to any location you like.
If you downloaded two products at the same time, the "Launch" button will be grayed out. Click on the "Exit" button. Go to C:\Program Files\Common Files\Vbox\Installers and find the product file you want to install. Open the file and double click on "Setup.exe" application file. Once the installation is complete, you can repeat the process for another newly downloaded product. |
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| Now that I’ve received my Examiner CD-ROM media, how do I install it? |
- Insert the CD into your CD-ROM drive.
- If Auto Detect is enabled installation should start immediately and you need not concern yourself with steps 3 and 4.
- If the installation process does not start automatically double click on the CD-ROM icon found in My Computer or Windows Explorer.
- Then double click the Autorun.exe application.
NOTE: Although other executable files may be found on the CD-ROM, you will not be able to activate your product if you do not start installation automatically or start the installation process by running Autorun.exe. Have your CD key ready. You will be prompted to enter this key during Activation.
Follow the instructions on the Install Shield wizard
- Click next
- Accept the Terms of the License after reading
- Click next
- Click next (Activation of Application)
- Fill in Your Name and Organization (where applicable)
- Click next
- Click next to install in the Default Folder or click Change to install to a different folder à Click Install à Click Finish
- Click install
- Click finish
- This will launch the Program (Activation Screen) and README File
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| What do you mean by activate the product? |
The last screen of your Install wizard is called the Activation screen. Your product must be activated before you can use it.
Click on Activate
- Select either via Internet (preferred method) or via Phone
- If Internet, then click continue
- At the login screen, select the appropriate option
- Fill in the Registration Form
- Once the form is completed, you will be prompted to enter the CD Key (The CD keys for products you have already purchased can be found inside the CD case)
- Entering the CD key starts the product activation process
- If phone then call 1-800-459-3971. An operator will give you an Unlock code
- Enter that Unlock Code and click Continue. This will allow you to launch/ run the application
Have your CD key ready. You will be prompted to enter this key during Activation.
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| I have purchased more than one product, yet I’ve received only one CD. Is this normal? |
Yes, if you order more than one Examiner™ product at a time, we do typically place all the Examiner™ products you have ordered on one CD.
Note: Each product will need to be Activated separately. |
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| I’ve downloaded one of your products, now I can’t find the installation file. What do I do? |
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You can always find the .exe for your product by going to System Drive:\Program Files\Common Files\Vbox\Installers. System Drive is typically the C: drive.
Windows-based operating systems typically designate a default directory for downloads. This default can be easily changed. That means that any file you have downloaded could be just about anywhere on your hard drive. The following steps may help you find your missing download.
- Go to any web site that offers downloads and start to download a file. Your system will likely default to the most recent folder location to which you have downloaded a file. You may find your installation file there if you have downloaded it recently. You can cancel the download process at this point if you chose.
- Use the search capabilities of your operating system (they vary somewhat) to located all the files with a *.exe extension that were created or modified with few days of the date that you downloaded the file.
- Check your confirmation received after placing the order to find the file name. Search your hard drive for that name.
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| Now that I have downloaded the installation file for a product can I rename it? |
| In all likelihood, you will be able to rename the installation file. We cannot guarantee that it will work correctly if you do so however. We recommend that you don’t rename our installation files. |
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| I’ve downloaded and installed one of your products. How do I start it? |
| On the Start menu select Programs, CBT Vision, Examiner and the name of the product you wish to run. |
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| Can I print out questions, answers and explanations from my test? |
| Once you have made your way through all the questions that comprise your exam session you will find yourself on the Item Review page. Each question number is listed on this page with a check box beside it. Simply check all the questions that you would like to print. Then click the "Print Selected Questions" button. The questions, possible answers, explanations and an indication of the correct answer(s) will be printed out on your default Windows printer. |
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| What are the system requirements for Examiner and Practically Real? |
The minimum system requirements are:
A screen resolution of 800 x 600 pixels, SVGA
16-bit color capability
32 megabytes of system RAM
A Pentium class processor
Small fonts (the Windows default)
Note: Hardware capabilities in excess of the minimum requirements will improve product performance. |
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| Can I enlarge the fonts that are used by Examiner or Practically Real? |
| These programs are not designed to allow a user to alter the fonts. |
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| What type of questions will the your mentors answer? |
You can expect our mentors to be able to answer any questions that relate to the exam or the content inside our products. If you need clarification of any part of the content found in Examiner, whether it be an explanation, the answers available, or the question itself, contact us by email at mentoring@cbtvision.com and we will respond within one business day with a detailed reply.
Mentors can also field questions that relate to the format of the live exam. If you have general questions about Examiner or any other product, please check the FAQ section of the web site or contact Technical Support at support@cbtvision.com. |
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| How long will I be able to ask a mentor questions? |
| Mentoring is available for 120 days after you purchase an Examiner product. |
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| How do I contact a mentor? |
| Send questions by email to mentoring@cbtvision.com. |
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| Exam Pass Guarantee |
THE NO NONSENSE EXAMINER GUARANTEE: If the registered purchaser fails the corresponding Microsoft or other applicable exam twice within 120 days of purchase and contacts CBT Vision to claim this guarantee, then the product can be returned for a full refund. This guarantee applies only to single-user licensed products. Any shipping costs are nonrefundable. Returns of this type must be received by CBT Vision or postmarked no later than 180 days after invoice date.
Your Proof: Mail us the original stamped printout of 2 failed exams on the same subject within 120 days of purchasing our Examiner. You get your money back. No questions asked. |
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| Who can be considered the registered user of the software? |
We consider the User Account Name used in purchasing the software to be the name of the software owner.
As per your software license agreement:
CBT Vision grants to you (AN INDIVIDUAL) a single-user, non-exclusive, non-transferable license to use this copy of the enclosed CBT Vision Software.
The products that we make available through retail channels are single-user licensed and cannot be transferred to another person.
The software to be the name of the software owner.
As per your software license agreement:
CBT Vision grants to you (AN INDIVIDUAL) a single-user, non-exclusive, non-transferable license to use this copy of the enclosed CBT Vision Software.
The products that we make available through retail channels are single-user licensed and cannot be transferred to another person,
Are any of your products available in language other than English?
At present, all of our products are available in English only. We periodically consider requests for tests in other languages when we plan our product lines. |
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| Are any of your products available in languages other than English? |
| At present, all of our products are available in English only. We periodically consider requests for tests in other languages when we plan our product lines. |
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| Why should I back up the license sent with the software I downloaded?
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| In case of a hard drive crash, you will want to be able to download and re-install the product. On the "Thank-you" screen is a recommendation to back up the license. By saving the license to a floppy, you will be able to download and re-install the product in the case of loss such as a hard drive crash. Unless otherwise stated, your license should allow for one additional re-installation. |
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| How can I find out when or if a test simulation for a particular exam will be released? |
| Visit www.cbtvision.com often to check what is available or soon to be released. If you are interested in a particular product that will help you prepare for exam and we don’t have that product available or haven’t announced a release date for that product, please feel free to send your questions to contact@cbtvision.com. We’ll let you know what our plans for that product are. |
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| Is there a way to request additional features or improvements to your products? |
| We are always happy to hear from our customers regarding improvements to our products. You can be assured that your suggestions will be given serious consideration by our content development and programming teams. You can send your suggestions to contact@cbtvision.com. |
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| What are the shipping charges? |
| Shipping and handling charges for products shipped within North America amount to $10.00 US. |
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